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    Field notes

    Notes from the work.

    Short write-ups of real problems inside small firms, and what fixing them looked like.

    All field notes

    "I Spend Half My Day Just Chasing Paperwork." Every Small Firm Says It. Nobody Fixes It.

    Small Firm Operations

    One 5-person firm we talked to spent 30 hours a week chasing clients for documents in busy season. At $50 an hour, that is nearly $20,000 in billable time on file management. Here is what that costs.

    4 min read
    Read "I Spend Half My Day Just Chasing Paperwork." Every Small Firm Says It. Nobody Fixes It.

    Automated Invoice Reminders Are Killing Your Cash Flow. The Software Company That Sold Them to You Doesn't Care.

    Cash Flow

    Generic emails from "noreply@quickbooks-something.com" aren't automation. They're spam wearing a tie, and they're training your clients to ignore you.

    4 min read
    Read Automated Invoice Reminders Are Killing Your Cash Flow. The Software Company That Sold Them to You Doesn't Care.

    By the Time You See Their Contact Form, They've Already Messaged 3 Other Businesses

    Speed-to-Lead

    Your potential customers aren't waiting for you to reply. They're filling out your competitor's contact form ten minutes after yours. The first business to respond wins the order.

    5 min read
    Read By the Time You See Their Contact Form, They've Already Messaged 3 Other Businesses

    One Accounting Firm Had 700 Bank Statements to Process by Hand. Now They Process Zero.

    Case Study

    A 5-person accounting firm was spending 175 hours manually processing 700 bank statements into Excel. After a custom automation built in days, that number dropped to zero. Not reduced. Removed.

    4 min read
    Read One Accounting Firm Had 700 Bank Statements to Process by Hand. Now They Process Zero.

    We Reorganized an Entire Firm's File System in One Afternoon. Nobody Had to Touch a Single File.

    Case Study

    Your firm's shared drive is a disaster and everyone knows it. You've been putting off fixing it because you assume someone has to manually sort through every folder. That assumption is wrong.

    4 min read
    Read We Reorganized an Entire Firm's File System in One Afternoon. Nobody Had to Touch a Single File.

    You've Tried Every Tool. Nothing Fits. That's Not a You Problem.

    Small Business Operations

    Software companies build for the average case. Your business isn't average. The solution isn't another tool. It's someone who builds for your specific process.

    5 min read
    Read You've Tried Every Tool. Nothing Fits. That's Not a You Problem.

    100 Clients. 100 Different Billing Rules. Zero Software That Handles It.

    Accounting Firm Operations

    You have 100 clients, 100 different billing rules, and a spreadsheet only you understand. Here's why this problem is solvable, just not with a product you can buy off a shelf.

    5 min read
    Read 100 Clients. 100 Different Billing Rules. Zero Software That Handles It.

    Every fix in these notes keeps people in charge. A person reviews anything that matters before it goes out.

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