Notes from the work.
Short write-ups of real problems inside small firms, and what fixing them looked like.
All field notes
"I Spend Half My Day Just Chasing Paperwork." Every Small Firm Says It. Nobody Fixes It.
Small Firm OperationsOne 5-person firm we talked to spent 30 hours a week chasing clients for documents in busy season. At $50 an hour, that is nearly $20,000 in billable time on file management. Here is what that costs.
4 min readAutomated Invoice Reminders Are Killing Your Cash Flow. The Software Company That Sold Them to You Doesn't Care.
Cash FlowGeneric emails from "noreply@quickbooks-something.com" aren't automation. They're spam wearing a tie, and they're training your clients to ignore you.
4 min readBy the Time You See Their Contact Form, They've Already Messaged 3 Other Businesses
Speed-to-LeadYour potential customers aren't waiting for you to reply. They're filling out your competitor's contact form ten minutes after yours. The first business to respond wins the order.
5 min readOne Accounting Firm Had 700 Bank Statements to Process by Hand. Now They Process Zero.
Case StudyA 5-person accounting firm was spending 175 hours manually processing 700 bank statements into Excel. After a custom automation built in days, that number dropped to zero. Not reduced. Removed.
4 min readWe Reorganized an Entire Firm's File System in One Afternoon. Nobody Had to Touch a Single File.
Case StudyYour firm's shared drive is a disaster and everyone knows it. You've been putting off fixing it because you assume someone has to manually sort through every folder. That assumption is wrong.
4 min readYou've Tried Every Tool. Nothing Fits. That's Not a You Problem.
Small Business OperationsSoftware companies build for the average case. Your business isn't average. The solution isn't another tool. It's someone who builds for your specific process.
5 min read100 Clients. 100 Different Billing Rules. Zero Software That Handles It.
Accounting Firm OperationsYou have 100 clients, 100 different billing rules, and a spreadsheet only you understand. Here's why this problem is solvable, just not with a product you can buy off a shelf.
5 min readEvery fix in these notes keeps people in charge. A person reviews anything that matters before it goes out.